Common Inquiries

Genesis provides a comprehensive trading interface that integrates conventional asset trading with innovative social and collaborative features. Users can trade cryptocurrencies, equities, forex, commodities, ETFs, and CFDs, while also engaging with experienced traders through social trading tools.

Social trading on Genesis allows users to observe and analyze the trading behaviors of experienced investors, with options to automatically replicate their trades via tools like CopyTrader and CopyPortfolios, enabling smarter trading decisions even for beginners.

Unlike conventional brokers, Genesis combines social networking elements with advanced trading features. Traders can follow top performers, mirror their strategies, navigate an user-friendly platform, access a diverse set of assets, and explore thematic portfolios aligned with specific markets and investment goals.

Genesis offers a diverse range of trading options including stocks, leading cryptocurrencies like Bitcoin and Ethereum, major forex pairs, commodities such as gold and crude oil, ETFs for broad exposure, global indices, and leveraged CFDs across various markets.

Genesis is available worldwide, although access depends on regional regulations. Check the Genesis Availability Page or contact support for regional access details.

The minimum deposit on Genesis varies by country, typically between $200 and $1,000. Details for your region can be found on the Genesis Deposit Page or Help Center.

To open an account with Genesis, visit the website, click 'Join Now,' fill in your details, complete verification, and fund your account. You can then start trading and exploring platform features.

Yes, Genesis has a mobile app compatible with iOS and Android, providing full trading access, portfolio management, and market monitoring on the go.

To deactivate your Genesis account, ensure all your funds are withdrawn, cancel any active subscriptions, then contact customer support for assistance with the account closure process, following any additional steps they require.

To change your password, access 'Account Settings' > 'Security,' choose 'Change Password,' enter your current password followed by your new password, and save the updates. Ensure your new password is strong to enhance security.

To close your Genesis account: 1) Withdraw all remaining funds, 2) Cancel any ongoing subscriptions, 3) Contact Genesis support to request account termination, 4) Follow any additional instructions provided by the support team.

To update your details on Genesis: log in, click the user icon, select 'Profile Settings,' make your changes, and save. Major updates might require additional verification.

CopyTrader allows users to automatically copy trades of top investors on Genesis. Select a trader to follow, and your account will mirror their trades based on your allocated funds. It’s a valuable tool for beginners to learn and invest alongside experienced traders.

CopyFunds on Genesis are pooled investment vehicles that combine the assets of multiple traders or funds, offering a streamlined way to achieve diversification within a single investment. They facilitate risk distribution across varying assets and make portfolio oversight more manageable.

You can personalize your experience on Genesis by: 1) Selecting traders or funds to copy, 2) Adjusting your investment amounts, 3) Modifying asset allocation percentages, 4) Setting risk controls such as stop-loss limits, 5) Monitoring performance and updating your choices to align with your financial objectives.

Yes, Genesis facilitates margin trading via CFDs. Using leverage, traders can control bigger positions with less capital, but this also amplifies the risk of losing more than the initial investment. A thorough understanding of leverage's mechanics is crucial, and it should be used carefully, tailored to your personal risk level.

Genesis provides social trading functionalities that allow users to follow other traders, share insights, and collaboratively develop strategies. Traders can view profiles, watch live trading actions, and join discussions, fostering community learning and engagement.

To optimize your experience on Genesis, you should: 1) Log in via desktop or mobile app, 2) Explore a broad range of trading assets, 3) Execute trades by choosing assets and specifying amounts, 4) Keep an eye on your trading dashboard, 5) Utilize analytical charts, stay informed with the latest market news, and participate in community discussions to support your trading strategies.

Genesis offers trading without commission on stocks, enabling clients to buy and sell shares without extra costs. Traders should, however, keep an eye on spreads for CFDs, as well as potential fees for withdrawals and overnight financing on certain positions. It is advisable to review the official fee schedule available on Genesis’s website for full details.

Genesis provides transparent fee information with all charges, including spreads, withdrawal fees, and overnight financing costs, clearly listed. Users should review these details thoroughly to understand all possible expenses before trading.

Spreads for CFD trading on Genesis vary based on the asset type and market conditions. These spreads, which are the difference between bid and ask prices, constitute a key trading cost. Assets with high volatility tend to have wider spreads, an aspect all traders should consider. Such information is available for each instrument on the platform.

The standard withdrawal fee at Genesis is $5 per transaction, regardless of the withdrawal amount. New clients can make their first withdrawal free of charge. Withdrawal processing times depend on the selected payment method, affecting when funds are accessible.

Genesis does not impose charges for deposits; however, fees may be applied by payment providers such as credit card companies, PayPal, or bank transfers. It’s recommended to verify these potential costs directly with your payment service provider.

Overnight trading fees, also known as rollover charges, are incurred when holding leveraged positions beyond the daily trading session. These fees vary depending on the leverage used, the duration of the hold, and the asset type involved. To get detailed information about overnight fees for different instruments, consult the 'Fees' section on the Genesis official website.

Genesis secures your data by separating client accounts, implementing strict operational controls, and complying with relevant regional investor protection laws. Client funds are held separately from the company's assets, following top-tier security practices.

Yes, Genesis upholds robust security measures, including segregated client accounts, adherence to regulatory standards, and participation in investor compensation schemes across various jurisdictions. Client funds are maintained separately from operational funds under comprehensive security protocols.

If you observe any suspicious activity, immediately change your password, enable two-factor authentication, contact Genesis support to report the issue, review your account for unrecognized transactions, and ensure your devices are secure and free from malware.

While Genesis prioritizes the segregation of client funds for safety, it does not provide specific insurance coverage for individual assets. Market fluctuations can impact investments, so clients should be aware of these risks prior to trading. Detailed information on fund security can be found in Genesis's legal disclosures.

Support services for Genesis users include Live Chat available during market hours, email support, a detailed Help Center, social media channels, and regional telephone support lines.

To report a technical problem, visit the Help Center, complete the 'Contact Us' form with detailed information, attach relevant screenshots or logs if available, and wait for a response from their support team.

Support inquiries sent via email or the contact form are typically responded to within 24 hours. Live chat support is accessible instantly during business hours. Response times might be longer during busy periods or holidays.

Live chat support at Genesis is provided during standard business hours, with the option to reach out via email or the Help Center outside of those times. Your queries will be addressed once support services reopen.

Genesis offers a broad selection of trading tools, including social trading with CopyTrader, diversified investment options through CopyPortfolios, long-term investment strategies, and advanced technical analysis. The best strategy depends on your individual trading goals, risk appetite, and experience level.

Although Genesis provides many features, its customization possibilities are somewhat limited compared to more sophisticated platforms. Users can still modify their trading approaches by choosing specific traders to follow, adjusting asset allocations, and making use of the platform's analytical charts.

Improve your trading results by exploring Genesis’s wide selection of assets, copying successful traders, and creating a balanced, diversified portfolio to help manage risks effectively.

Trading hours vary with asset classes: Forex operates nearly 24/5, stock exchanges have specific hours, cryptocurrencies are available continuously, and commodities/indices trade according to exchange schedules.

Leverage Genesis's sophisticated analysis tools, indicators, drawing features, and charting options to recognize market trends and enhance your trading strategies.

Adopt risk management practices such as setting precise profit goals, controlling position sizes, diversifying your holdings, exercising caution with leverage, and continually reviewing your investments.

Log into your account, go to the withdrawal section, specify the amount and method, submit your request, and expect the funds to be transferred within 1 to 5 business days.

Yes, Genesis offers comprehensive tutorials, webinars, and market analysis tools to help traders enhance their skills and make informed decisions.

Yes, Genesis features an AutoTrader platform that enables users to set automated trading strategies based on specific market signals, facilitating ongoing trading activity without manual intervention.

Genesis utilizes advanced encryption and blockchain technology to verify transactions, enhance security, and improve transparency for all traders.